Refund Policy

When you can ask for a refund

Within 30 days of delivery, when:

• the item arrived damaged or defective — torn, scratched, stained, or with broken zips or hardware;
• we sent the wrong item — a different product, size or colour from the one you ordered;
• the item is not as described — material, fit or finish clearly different from the listing; or
• tracking shows the parcel as delivered but it never reached you.

The window counts from the delivery date shown in your order. After it closes, please contact support — we will still help, but a refund is no longer guaranteed.

Parcel that never arrived

Every order ships with tracking, and your order page shows the estimated delivery dates. If your parcel has not arrived 10 days after the latest estimated date, a Report not received option appears on the order. We check with the courier, and if the parcel is confirmed lost you choose a full refund or a free replacement.

How to apply

1. Open My Account → Orders (or Track Order if you checked out as a guest) and click Request refund on the order.
2. Choose the reason, describe the problem, and attach a photo of the item and its label if you can — it speeds up the review.
3. We review every request within 1–2 business days and e-mail you the decision.
4. Keep the item and its packaging until we get back to you. If we need it back, we send a prepaid return label — you never pay to return an item we got wrong.

Refunds

Approved refunds are issued in full — including the shipping you paid — to the original payment method. Once it is sent, your bank usually shows it within 5–10 business days.

What is not covered

• Change of mind, or a fit that differs from the size guide you chose — please check the size guide before ordering.
• Damage caused after delivery, or from wear, washing or alteration.
• Import duties and taxes charged by your country's customs on international orders.
• Requests made after the 30 days window.

Complaints

If something has gone wrong and it is not a refund case — a late order, a question about a charge, or a decision you disagree with:

1. Open a ticket on the Support page with your order number, or use the chat on any page and ask to talk to a person. You can follow the ticket from your account.
2. We reply within 1–2 business days, and tell you what we will do and by when.
3. Not happy with the answer? Reply on the same ticket and ask for it to be reviewed again — a senior member of the team looks at it and gives you a final answer.

Please come to us before opening a dispute with your bank: we can almost always fix it faster, and a bank dispute freezes the money for weeks while it is investigated.

Your legal rights

This policy is in addition to your rights under the consumer laws where you live. Customers in the UK and the European Union may also cancel an order within 14 days of delivery under local distance-selling rules. Nothing in this policy limits those rights.

Questions?

Write to support@apparelblast.store with your order number, or open a ticket on the Support page.