Frequently Asked Questions

If your item arrives damaged or is not the same as described, you can apply for a full refund within 30 days of delivery — from My Account → Orders, or from the Track Order page. Attach a photo and we review it within 1–2 business days. Full details on our Refund Policy page.

Orders leave us within 1 business day(s), then take 4–7 business days to arrive. Your exact estimated dates are shown on every product page and at checkout, and you get a tracking number by e-mail as soon as it ships. Shipping details.

Use Track Order with your order number and e-mail, or open My Account → Orders. Once your parcel ships we e-mail you the tracking number and a link to follow it.

Every product page lists its material. We describe things as they are — faux leather is called faux leather, cotton is called cotton — and if you need more detail before ordering, ask us.

Open Size Guide next to the size buttons on any product page — each category has its own measurements. Between two sizes? Take the larger one for a relaxed fit.

Follow the care label sewn into each piece. As a rule: wash cold, inside out, and air-dry; keep leather and faux leather away from direct heat and wipe it clean rather than washing it.